Tenant and landlord help centre

Find clear answers to key questions about property management, tenancy agreements, legal compliance, maintenance and emergency repairs across Kent. Whether you are letting out an investment or renting your next home, we are here to ensure a transparent and straightforward experience.

Frequently asked questions

Explore our most common enquiries from both landlords and tenants below. We believe in clear communication and complete peace of mind at every step of your property journey.

How much will it cost to manage my property?

We believe in transparent, upfront pricing with no hidden surprises. Fees depend on the level of management you require, from tenant-find services to fully comprehensive property management. Contact us for a straightforward breakdown of our available options before you commit.

How do you make sure I get the right tenant?

Finding dependable tenants is our top priority. We conduct thorough tenant referencing, credit assessments, employment verification and affordability checks, keeping you fully informed before any tenancy proceeds.

Will you help keep my property legally compliant?

Yes. As part of our comprehensive management service, we handle mandatory certifications—such as Gas Safety, EICR and EPCs—along with deposit protection and tenancy documentation, keeping you fully compliant with UK letting legislation.

Do you offer free consultations for landlords?

Yes, we offer a free, no-obligation consultation to review your property, discuss rental potential, and explain how our dedicated management services can protect your investment across Kent.

How is my tenancy deposit protected?

All tenant deposits are registered with a government-approved tenancy deposit protection scheme within 30 days of receipt, ensuring complete security and clear resolution procedures at check-out.

How do I report routine maintenance and repairs?

Non-urgent maintenance can be reported through our standard reporting process. We review requests promptly during normal working hours and coordinate vetted local contractors to resolve issues efficiently.

What should I do in an out-of-hours emergency?

For urgent emergencies presenting immediate danger or severe structural risk (such as major water bursts or critical electrical hazards), call our dedicated 24/7 emergency contact number immediately so we can dispatch appropriate assistance.

Are pets permitted in rental properties?

Pet policies vary depending on the individual property and landlord approval. We recommend discussing any pets prior to submitting your tenancy application so we can verify suitability in advance.

Still have questions about letting or renting?

If you could not find the answer you were looking for, our friendly local team is ready to help. Get in touch with Kent Property today for expert advice or to arrange a free landlord consultation.